GPU Assist is an exciting new option in car travel for patients and travellers with additional needs. We have an industry leading driver training and booking system which ensures we can provide safe, reliable and cost-effective travel, whilst making the process easy and quick for you.

Our innovative feedback system allows you to pick you preferred driver - giving you and your family peace of mind when booking with us. All our drivers are professional, helpful, reliable and NDIS trained.

We guarantee

  • we will get you there on time
  • our cars are clean and our drivers are professionals
  • you can nominate a favourite driver(s) who will be there for you time and time again
  • value for money (we are cost comparable to taxis but with a greater level of service and support
  • your favourite driver will be there for you time and time again
  • you can rely on us

We value service to our clients above anything else.

Contact us now to get picked up by a professional, helpful and reliable driver.

For NDIS clients we can offer extra flexibility at no extra cost for participants and support coordinators:

  • Use transport or CORE funding
  • Support co-ordinator teams can have a GPU portal to create and edit travel bookings for their clients
  • Invoices sent to plan manager or paid via the NDIS portal

If you are a support co-ordinator and you have clients that might benefit from our services please fill in our contact form above, email info@gpu.travel or give us a ring on 1300 648 688

BOOK

FAQ

When you book your journey you will receive an email confirmation, then no less than 24hrs before your journey will be assigned to a driver and you will receive an email and text message with your driver’s contact and vehicle details.
Absolutely! One of our most loved features is that you can travel with your favourite drivers time and time again. When you have completed your first journey you will be sent our 360° customer survey where you can rate your driver. Rate them highly and they will be your nominated preferred driver. However if you rate them poorly we will ensure that they will never pick you up again.
This depends on how your bills are being paid, as an NDIS client we can arrange for your bills to be paid directly by your plan manager, or NDIA. If you are self-managed you can pay for your travel at booking.
No problem. We understand that sometimes you might not click with your driver. After your journey you will be sent our 360° customer survey where you can rate your driver. Rate them highly and they will be your nominated preferred driver. However if you rate them poorly we will ensure that they will never pick you up again. If there has been an issue that you are not comfortable with or would like to report bad service, please call us immediately. GPU is customer focussed and our drivers understand that any poor service will result in them being blocked for driving for us. We guarantee to respond and begin to resolve to your issue within 24hrs
This depends on who is paying the bills and whether your plan has transport allocated or you would like to use CORE funding. This process can take between 1 day to a couple of weeks. To get an accurate idea of how long this will take, please fill in our contact form above, email info@gpu.travel or give us a ring on 1300 648 688
You can book your travel with us in many ways, we have a customer app, you can email us on info@gpu.travel, or to speak to a person please call us on 1300 648 688.
Yes. Many of our clients have regular appointments and we can book travel days, week or even months in advance. To find out more or book a journey please fill in our contact form above, email info@gpu.travel or give us a ring on 1300 648 688